Returns Policy and T&C
Total customer satisfaction is our goal
Cancellations and Returns
- If you are not satisfied with your purchase for any reason, or you change your mind, you may return it, in its original packaging, for a credit note within 7 days of purchase.
- If you are not satisfied with a substitute supplied for any reason, you may return it, in its original packaging, for a full credit refund within 7 days of purchase. Please contact us by email regarding this and quote your order number
- If your purchase is faulty, you may return it or a full refund, including delivery charges, or a replacement item within 12 months of purchase.
- Please include a note stating the reason for the product return, along with your name, address, daytime contact number and receipt.
- We strongly recommend that customers check their orders upon receipt prior to disposing of any packaging. All original product packaging must be returned.
- All items returned as 'faulty' will be inspected by us, and any items deemed to be subject to fair wear and tear will not be accepted as 'faulty'.
- Shipping costs are non-refundable. We will only refund deliver/postage costs if the return is determined as 'faulty' or as a result of our error.
- Return shipping costs on any non-damaged or non-flawed returns will be the responsibility of the customer
- Every effort is made to ensure that plants are labelled and identified correctly, but mislabelling may occur. We cannot be held responsible for any mis identification.